Viewstar Sci-tech Co., Limited

Service

 

Dear Customer,

Thank you for choosing Viewstar as your supplier. In order to provide better service to you and to protect your rights, please read this article carefully. The paid repair service we provide doesn’t only limit to our product. For details, please refer the clauses about paid repair below.

General Principal

For the product within warranty period, Viewstar will provide the services with replacement for free, repair for free and repair with maintenance fee. For the product beyond warranty period, Viewstar will continue to provide paid repair.

 

Viewstar offers Warranty Repair Period as following (Table 1):

Product
Details
Warranty
Remarks
Whole Set
Lcd Monitor
3 years
 
 
Touch Monitor
3 years
Doesn’t include LCD
 
LCD Panel
1 year
 
 Component
AD Board,High-voltage Switchboard
3year
 
 

The Touch Product Accessories such as Connecting Cable etc.

3 years
 

1、 Replacement by Free

For the product  meet the below conditions, we can offer free replacement.

1), Products can be replaced within 7 working days since customer receive it. under the condition of non-artificial damage,  The round-trip transportation costs should be afforded by the customer.

2), The spare parts can be free of charge during warranty, The shipping cost should be paid by customer, or we can ship it together with next order. 

2, Repair by Free

For the product within warranty period and meet the below conditions, we can offer free repair.

A, The product fails to work functionally in proper use.

B, The product fails to work not because of Man-made damage 
C, The product isn’t disassembled to repair or amend privately.

For the cost including shipping and tax,
 1. Within 30 days  customer affords the returned trip to Viewstar factory. And Viewstar will afford the back trip .
 2. After 30 days  The round-trip shipping costs should be afforded by the customer.we can afford tax ourside.

3 Paid Repair.

The product, except for free replacement and free repair, will repair with maintenance fee

A, for the product within warranty period, we will charge according to below charging stardard Material Cost plus the cost of maintenance man. The round-trip transportation costs should be afforded by the customer.

B, for the product beyond warranty period, we will charge according to below standard: (material cost+ the cost of maintenance man) The round-trip transportation costs should be afforded by the customer.

C, for the product no made by our company, we will charge according to below stadnars: (material cost+ the cost of maintenance man)* 20%. The round-trip transportation costs should be afforded by the customer.

Our Service Promise

“Perspective taking and serving with heart”, is the service concept  Viewstar always advocated. If you have any problem in the course of using our product, please feel free to call us at +86-13119527993 or email us to info@cnviewstar.com. We have professional technical services staff at your service. Or you can write down your question on the message board or inquiry through online service.

1, As for your demand, we will give a confirmed reply within 4 hours.

2, As for your problems, we will offer a specific solution within 8 hours.

3, As for the returned products for repair, we promise to repair and ship out within 5 working days after get the product.

Viewstar Sci-tech Co., Ltd has all rights reserved. Viewstar holds the right to modify the above terms without prior notice.